To comply with relevant laws You confirm that you are 10 or older. If you are under 10, you acknowledge that you will need permission from your parent or legal guardian to open an account. and such parent or legal guardian must agree to the terms of this Agreement. If you do not understand this point Please do not create an account until you have asked your parent or legal guardian for help. If you are the parent or legal guardian of the minor who is creating the account You will accept the terms of this Agreement on behalf of the minor and you will be responsible for all use of the Account or Company Services from such account. Whether the account is currently open or created later.

Terms and Conditions

Please read the terms of the use of this website carefully. The use of website and its functions means that you accept these terms, do not use this website if you do not agree to be bound by such terms as such. Tops Vita reserve the right to change, limit, modify or cancel Terms and Conditions in whole or part at any time. You will be bound by any such changes. You should check such details at the time of use. By continually using this website you are agreeing to any and all changes that may occur. Although we have used our best efforts to ensure information about Central Food Retail Co., Ltd. (herein referred to as “Tops Vita”) is correct and appropriate in this website. You should not conclude that the information provided is the most updated, or that this website will contain all the available information about Tops Vita. Furthermore, if you are making a decision to invest in a commercial agreement with Tops Vita, we urge you to consult all available sources thoroughly first.

Copyrights and Trademarks

All information in this website are covered in the form of the copyrighted work Copyright, Trademark and/or other intellectual property belonging to Tops Vita and/or its subsidiaries and affiliated brands or other parties that have allowed Tops Vita to use their intellectual property as its own. Tops Vita also reserves the right in any property and/or all other intellectual properties that may have not been clearly permitted for use in this website.

Private Use

You agree that you will not disclose your username and password of your account to the third party. You are solely responsible for maintaining the confidentiality of your Account and for all activities that occur on or through your Account. Tops Vita shall not be responsible for any losses arising out of the unauthorized use of your Account. You agree and undertake not to impersonate any person or to falsely state or otherwise misrepresent your affiliation with any person.

Personal Use

The information in this website is used for personal purposes only. You agree and accept not to distribute, transmit, alter or recreate or use the content that appears on this website and in its functionalities, in any way. You must not copy, distribute or display the information displayed in this website, in whole or in part, to a third party, you must not connect or link or repeat/imitate (mirror) any part of the website in any length. Please note that Tops Vita does not allow you to use, reproduce or distribute any information without the permission in writing from Tops Vita. Violation of these rights will result in legal proceedings as appropriate. You agree to indemnify, stand in legal defense, and keep Tops Vita from being damaged by the use of any data from this website without permission. You agree that the use of the contents and messages or the figures that appear in this website without permission may have detrimental effect to the highest degree and in the case of usage of information without permission Tops Vita is entitled to receive compensation for legal or equitable remedies as the owner, including restriction not to commit such violations.

Data Privacy

Unless otherwise restricted by applicable law, it is agreed and accepted by you that all your personal and health information and/or data collected by Tops Vita from the website may be used and disclosed for such purposes and to such persons as may be stipulated in the then Tops Vita’s Privacy Policy for customers’ information.

Comments and Feedback

You agree that you are solely responsible and will be responsible for any content you send to the website in any length. You must not transmit any illegal information that may cause damage to reputation, obscene or pornographic material. You also agree that you will not send anything in a website that would violate the rights of any third parties, including any copyright, trademark, personal, private, confidential or any proprietary information to Tops Vita. We appreciate your interest in Tops Vita but we do not intend, and cannot accept any ideas or information regarding the design, technology to produce or other suggestions you may have or develop and that are owned by or are properties belonging to you, so if you submit any information and/or content to this website or its functionalities you are thereby allowing us the right to use this information and/or content without any charge; to use, reproduce, modify, transmit, display, translate, create derivative works and to disseminate this information/content without being limited. Through any means, and any channels of distribution and display either known presently or that may be developed in the future, in addition you certify that you hereby relinquish any credentials (Moral Rights) in the information/content you submit.

Privacy and Security

The use of this website and the sending or any messages or information to this website means you agree to comply with the terms of privacy and Privacy Policy of this website including notices to protect data.

Waiver and Exemption to Damage for the contents

Tops Vita shall have no liability towards you and any third parties if any failures or delays in the contents of this website or for any actions arising from the use of such content. And to the extent that applicable by law, Tops Vita will not be liable for any damages directly or indirectly caused by accident, any consequential damages, special damages, or punitive damages arising as a result of the use of the contents of the website and its functionalities even though Tops Vita may have been advised of the possibility of damage. Tops Vita may be held liable for damages arising out of the show or present the information in bad faith by Tops Vita itself, in the event of death or personal damage caused by the negligence of Tops Vita. Tops Vita will use reasonable skill and care in the preparation of this website but does not guarantee the accuracy of the website, access to this website at any and all times, the reliability of the website to any length, or warrant that all functions within this website will be uninterrupted or error free. Tops Vita does not warrant that such defects will be corrected even if it has been made aware of said defects.

Events outside our control

Tops Vita will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event) or Acts of God. A Force Majeure Event includes any act, event, non-happening events or accident beyond our reasonable control and includes in particular (without limitation) the following:
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Impossibility of the use of public or private telecommunications networks. Strikes, lock-outs or other industrial action. Storm, explosion, fire, flood, earthquake, subsidence, epidemic or other natural disaster. The acts, decrees, legislation, regulations or restrictions of any government. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. During or in the event of an act of God.
If our performance is deemed to be suspended for the period that the Force Majeure Event continues, we will have an extension of time for performance for the duration of that period. If we cannot find a solution to resolve the issue occurred, we do not take any responsibility for this.

Pricing and Payments

Payment for all orders shall be made by credit card, dolfin wallet and bank transfer by QR code or barcode scanning or reference banking number on mobile or internet banking. Tops Vita reserve the right to change, limit, modify or cancel any payment method. Customers are subject to check such details at the time of use.
The prices shown on this website at the time of ordering are guide prices. The prices you will be charged for products will be the actual price displayed in the store on the day that you have confirmed an order, including any promotional offers if applicable. By completing the process of check out, you accept that price of products may, therefore increase or decrease between the day of order confirmation and the day of delivery.
The payment will cover the cost of all products ordered and any alternative substituted goods at the in-store selling price prevailing that day, as well as the delivery and service fees.

Delivery areas

At present, Tops Vita delivers to most areas in Thailand, except certain areas. You may also Contact Us as well as visiting Delivery Area to check on our delivery coverage. Tops Vita will only proceed and accept orders within our delivery coverage. However, if you have a large order and are not in our service area, please feel free to contact us directly for the enquiry.
For any further inquiries, about our products and services, this website, any of our terms and conditions or otherwise, please contact our Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th

Orders

All orders made by you shall be deemed to be an offer made by you to purchase the selected products set out in your order upon these Terms of Use on your personal information and health conditions. All orders shall be subjected to acceptance by Tops Vita. Processing of payment for an order shall not in itself constitute acceptance of the order by Tops Vita, provided that where an order for any goods is rejected or cancelled by Tops Vita, any payment made for such order shall be reversed or refunded by Tops Vita in accordance with our prevailing refund policy at such time.

All orders made by you are subject to stock availability. Tops Vita reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoiled, or unavailable for any other reason.
This website will service non-commercial orders or order for everyday and personalized healthcare products with on your informed personal information and health conditions only. Therefore the company reserves the right to refuse orders in bulk or assumed commercial. You will be limited to buy at maximum 6 pieces per Stock Keeping Unit (SKU) or item or specified by our special conditions. Regardless, the limitation of each SKU will be depended upon promotional campaigns or at appropriate.

The company, therefore, reserves the right to amending the number of quantity ordered or to change the delivery option where the company finds appropriate and where the company will be able to serve maximum number of customers.

We may limit and/or cancel your orders if we have found any suspicious behavior at our sole discretion.

The 1 point Terms and Conditions

•  Every 25 Baht spend get 1 point and partial points will be carried to the next purchase.
• Excluding the following items: wholesale (items bearing the same barcode in the receipt will be calculated for accumulating The 1 point from 1st item – 6th item, and UHT milk products will be calculated for accumulating The 1 Card point from 1st – 12th item ONLY), all gift baskets, alcoholic beverages, tobacco, Brand’s products, infant formula and follow-up formula of baby milk powder, baby dietary supplement, bill payment service, gift voucher, prepaid card, internet card, international phone card, drugstore, bookstore, rental shops, and food court.
• Central Food Retail Co., Ltd. reserves the right to change terms and conditions without prior notice.

Returns

We hope that you are satisfied with the products you have ordered and we work hard to ensure that every order leaves our delivery center are correct and perfectly packed. When you receive your order, you must check it as soon as possible following receipt. If a faulty should be found, please notify us immediately, and our customer service team will work quickly and efficiently to ensure it is rectified with as little inconvenience to you as possible. If you change your mind, returns only accepted if it is unopened and in its original packaging and unused conditions. Tops Vita will only accept the returned products in the same condition as we sent. You are responsible for any returning costs to Tops Vita service center with advance contact at our Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th
In the event of faulty, damaged or products not up to advertised quality, please prepare the merchandise along with the receipt to contact our our Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th within 7 days from the date of purchase.

Wrong item received

Please accept our apologies if you have received the wrong item. Mistakes might occasionally be made. When receive your order, please check the products our staff deliver to you with the order detail document as well as the receipt. If an error should occur, please contact our our Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th immediately, our customer service team will work efficiently to ensure it is resolved with as little inconvenience to you as possible.

Missing Orders

We apologies in the event that an order is missing. Please be assured that we will rectify the matter by either issuing a refund or by resending the order, however some rules are applied. To receive a refund or a replacement, you must inform us that you have not received your item only within 1 working day from the day on which you received an email from us confirming that the item had been completed (dispatched) at contact our our Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th immediately.

Home Delivery 

Our staff will make phone call and SMS to notify you before delivery time. However, in the event that our staff cannot contact the order recipient and/or the one who created order, our staff will wait for 15 minutes at the delivery address and attempt to contact you in the meantime. After that, our staff will continue to deliver the next order to prevent other customers from being affected. Therefore, please make sure the phone number you put during checkout is correct. Please note that you do not need to give the phone number of the recipient the same number as your The 1 Card phone pin.
In case you contact our staff later on, we reserve the right to consider the route and estimate the next delivery time which may cause a delay.
If the next delivery time is not at your convenience, you can request to postpone the delivery date and time at Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th. The delivery charge may occur in this case.
Our staff will make phone call and SMS to notify you before delivery time. However, in the event that our staff cannot contact the order recipient and/or the one who created order, our staff will wait for 15 minutes at the delivery address and attempt to contact you in the meantime. After that, our staff will continue to deliver the next order to prevent other customers from being affected. Therefore, please make sure the phone number you put during checkout is correct. Please note that you do not need to give the phone number of the recipient the same number as your The 1 Card phone pin.
In case you contact our staff later on, we reserve the right to consider the route and estimate the next delivery time which may cause a delay.
If the next delivery time is not at your convenience, you can request to postpone the delivery date and time at Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th. The delivery charge may occur in this case.

Standard Delivery Fees 

The Standard Delivery fee is starting from 32 Baht. Free Standard Delivery when you order 888 Baht (Balance after discount). 

Express Delivery by GrabExpress (for chat and shop service only)

Express Delivery is a fast delivery service within 3 hours by GrabExpress’ motorbikes via Tops Vita chat and shop service at Tops Vita Line official id : @TopsVita only.
You may choose a time slot for Express Delivery service in every hour from 10:00 – 19:00.
Express Delivery Time Slots:
10.00 – 11:00
11:00 – 12:00
12:00 – 13:00
13:00 – 14:00
14:00 – 15:00
15:00 – 16:00
16:00 – 17:00
17:00 – 18:00
18:00 – 19:00
19:00 – 20:00

The delivery duration will be referred to your checkout/payment time.
For example, if you check out your cart (make a payment) between 9:01 – 10:00, the fastest delivery time you can choose would be between 11:00 – 13:00. However, it also depends on the availability of that particular time slot. From the example above, in case you begin your order between 9:01 – 10:00 but finish the checkout/payment around 10:01 – 11:00, the fastest time slot would be 12:00 – 13:00.

Express Delivery Fees and Service Areas(for chat and shop service only)

At the moment Express Delivery service is available only in some areas of Bangkok and Nonthaburi and Samutprakarn only.

The fees for Express Delivery can be varied from 80 – 350 Baht depending on the delivery areas with advance information by Tops Vita Customer Service before order confirmation.

Products Delivered by Express Delivery Service

Tops reserves the right to not deliver some meat products via Express Delivery service in case the total weight of the order exceeds 20 kilograms. We also reserve the right to change the delivery method and/or the delivery duration.

Payment Methods for Express Delivery

Only credit card or bank transfer payment via QR code scanning before delivery only.

Customer Service for Express Delivery.

Tops Vita is solely responsible for the whole service by which staff and GrabExpress takes on the delivery service. In case you have any enquiries or comments, please contact Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th only.

Product Quantity Limits and Delivery Surcharge

Tops Vita reserves the right to limit the quantity of the following product groups per order; drinking water, alcoholic beverages, non-alcoholic beverages and pantry. The product quantity limits will be applied by product unit as well as by product group.

In case you wish to place an order for the aforementioned products in an exceeding quantity of the minimum but not over the maximum per order, a delivery surcharge will occur depending on the type of delivery.

In case the products or the number of products you receive are not the same as what you have ordered, please contact our Call Center within the delivery date at Tops Vita Customer Service at Tops Vita Hot Line +66 63-5256190 or chat via Line official id : @TopsVita or Tops Vita email : TopsVitaCS@central.co.th or Tops Vita Online Live Chat.
Tops reserves the right for product claims in case the delivery form has already been signed or late notifications.

Delivery to Buildings (Office, Hotel, Condo and Apartment)

In term of delivery to residential area such as in office buildings, hotels, residential condos and apartments, we will need to make the delivery at the concierge or the building lobby instead (G fl. Or 1 fl.).
If you would like to have a deliver to your room or your office in the building, customer
must come to meet up our staff at the building lobby area and must be the one giving permission/ leading our staff to enter to the building. We will not allow our delivery staff to enter office buildings, hotels, residential condos and apartments without customer guide or lead our staff.
To comply with laws, building regulations and safety, we do not allow our staffs to enter customers’ premises.

Note : In case you prefer our staff deliver your order to the upper floor with no elevator, we reserve the right to make the delivery to the 2nd floor and limit the weight of 20 kg. per order.

Assignment

Tops Vita may transfer, sub-contract or otherwise deal with Tops VIta’s affiliates under these terms and conditions without notifying you or obtaining your consent Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Applicable Laws

These terms and conditions shall apply, and construed in accordance with Thai law. Any dispute relating to these Terms and Conditions shall be in accordance within the jurisdiction of the Thai courts only.

Tops Vita Customer Service
Email : TopsVitaCS@central.co.th
Hot Line +66 63-5256190
Line official id : @TopsVita
Tops Vita Online Live Chat